Return & Refund Policy
Thank you for purchasing from Tall Tails! If you are not entirely satisfied with your merchandise, we are here to help.
You have 30 days from the date of receipt of goods to return any item.
Toys are not eligible for return except for reason of defect.
To be eligible for a return, a receipt or proof of purchase must accompany the merchandise.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
We will issue the credit within 7 business days of receiving your merchandise. The credit will appear on your account depending on the timing of your card issuer's policies.
You will receive a UPS shipping label from Customer Service to return your merchandise.
If you have any questions on how to return your item to us, call 937-222-2132 ext. 1