Return & Refund Policy

Thank you for purchasing from Tall Tails! If you are not entirely satisfied with your merchandise, we are here to help.

Returns

You have 30 days from the date of receipt of goods to return any unused item.

Toys are not eligible for return, except for reason of defect.

Opened beds are not eligible for return.

To be eligible for a return, a receipt or proof of purchase must accompany the merchandise.

Refunds

Once we receive your returned item, the product will be inspected for any evidence of usage.

If the product is approved for return, a credit will be issued to your credit card (or original method of payment) within 14 business days.

The credit will appear on your account depending on the timing of your card issuer’s policies.

If there is a problem with your return, our customer support department will contact you.

Shipping

Customers will be responsible for using their own return label to return product.

Contact Us

If you have any questions on how to return your item to us, call 937-222-2132.