We are reachable by email at [email protected] or by phone at (937)-222-2132.

Woohoo, we’re excited to have you on onboard! Simply click “Sign In” in the upper right hand corner. Under “New Customers,” click the “Create Account” button.

We accept all major credit cards and Paypal.

Not at this time, but it is an initiative of ours to add in 2023. Stay tuned!

We are reachable by email at [email protected] or by phone at (937)-222-2132.

For order status inquiries, please refer to our “Track Your Order” page linked here.

To give you the best customer experience, we try to ship within 24 business hours of receiving the order. To follow the status of your order, please refer to our “Track My Order” page linked here.

For changes we recommend contacting our customer service at your earliest convenience by email at [email protected] or by phone at (937)-222-2132. To give you the best customer experience, we try to ship as swiftly as possible.

If your package gets lost in transit, please contact customer service by email at [email protected] or by phone at (937)-222-2132.

We currently only ship to physical addresses in the US.

We ship from Westampton, New Jersey.

Currently, we offer $5 flat ship ground shipping through FedEx to give you the best shipping experience.

You can sign up for our newsletter for an introductory offer of 20% off a one-time purchase and to stay in the loop for future discounts!

Not at this time, but it is an initiative of ours to add in 2023. Stay tuned!

We do! A priority of ours is to support local animal shelters to Comfort Those Who Comfort Us _TM through our blanket donation program. We have donated thousands of blankets through our buy-one-give-one blanket initiative. To learn more or nominate your local shelter to be one of our recipients, please go to our Giving Page linked here.

Not at this time, but it is an initiative of ours to add in 2023. Stay tuned!

Our products are designed here in the US and ethically sourced globally.

For specific information regarding our products, material details, and cleaning guidance can be found under each individual product page’s Materials section.

All our products are designed and manufactured with your pet’s health and safety in mind. Our family-owned company manufactured and marketed baby products for more than 70 years and we use the same care and attention in all that we do for your pet. We “Backyard Test” all new products with our pets, as we want to ensure we deliver the best quality experience. In addition to our own Backyard Testing, we send all new products for testing by Intertek, a world-class laboratory to ensure materials meet our strict requirements.

All products if not used as intended and directed on the packaging can be hazardous to your pet. Please follow all directions and heed the warnings as we want only the best for your pet.

We don’t offer replacement covers at this time.

That’s a difficult question to answer as a lot depends on your dog’s temperament and play style. No toy is indestructible, but we do make every effort to maximize the play value of our toys. We provide guides on our packaging and website to help you understand the various play styles that dogs have in order to help you select what your pet needs. Our most durable toys are our nylon chew toys as they are designed to be gnawed on. Our natural rubber toys are the next most durable toy as natural rubber has high tensile strength and is hard to tear. Our plush toys are reinforced with mesh to improve their durability, but since they are made of fabric are the least durable, but dogs love them!

Washability depends on the product. Please refer to the “Materials” section on each individual product page for instructions.